Vedika Credit Capital Ltd (Vedika Finance)
RBI Registered NBFC-MFI
Vedika Credit Capital Ltd is committed to fair treatment of customers and transparent grievance handling in accordance with applicable RBI guidelines.
Grievance Redressal Day
- Date: 5th day of every month
- If the 5th falls on a holiday, the next working day shall be observed
Venue
Head Office:
404, Shrilok Complex, 4th Floor,
H.B. Road, Ranchi – 834001, Jharkhand, India
Time: 10:00 AM to 6:00 PM
Customers may visit without prior appointment.
Purpose
Any customer who:
- Has a complaint or grievance against the Company, or
- Feels that their complaint has not been resolved satisfactorily
may personally meet the Grievance Redressal Officer (GRO) for resolution.
Commitment
On Grievance Redressal Day:
- All grievances will be formally acknowledged
- Complaints will be documented
- Status updates will be provided
- Resolution will be pursued in a timely and fair manner
Vedika Credit Capital Ltd follows structured grievance redressal procedures in compliance with RBI regulatory requirements.
Escalation
If a complaint remains unresolved within the prescribed timeline, customers may escalate the matter under the RBI Integrated Ombudsman Scheme, as applicable.
Grievance Redressal Mechanism
Vedika Credit Capital Ltd (Vedika Finance)
RBI Registered NBFC-MFI
Vedika Credit Capital Ltd is committed to providing transparent, fair, and time-bound grievance redressal in accordance with applicable laws, including the Information Technology Act, 2000 and RBI guidelines.
Official Complaint Channels
Customers may lodge complaints through the following official channels:
Grievance Officer Details
- Name: Kamaljeet Kaur
- Designation: Grievance Redressal & Chief Nodal Officer
- Address: 404, Shrilok Complex, 4th Floor, H.B. Road, Ranchi – 834001, Jharkhand, India
- Email: nodalofficer@teamvedika.com
- Phone: +91 9431710000
Resolution Timeline
- All complaints will be acknowledged within a reasonable timeframe.
- Complaints will be reviewed and resolved in a fair and transparent manner.
- Customers will be informed of the status and outcome of their complaint.
Escalation
If a complaint is not resolved within the prescribed timeframe or the customer is not satisfied with the resolution, the matter may be escalated under the RBI Integrated Ombudsman Scheme, as applicable.
Policies
